Delete account
This document is a translation of the Korean original. If there is any difference in meaning, the Korean original prevails.
Last updated: October 27, 2026
This page explains how to delete your Dot by Dot account and its data. Dot by Dot is operated by Oneuldal Studio ("we").
1. Delete in the app
If your account is connected to Google or Apple, go to Settings → Account → Delete account in the App to delete it right away. Before deleting, you'll sign in once more so we know it's you.
Accounts not connected to Google or Apple don't have this option, because our server can't tell who owns them. Their progress is deleted automatically after 60 days without play, and the content on your device is removed when you delete the App.
However, accounts that have bought gems are never deleted automatically. To delete one, email oneuldalstudio@gmail.com with the order number from your store receipt (on Google Play, it starts with GPA.). Once we confirm it, we delete your game progress on our server, your gems and purchase records, and your sign-in info.
2. Request without the app
If you no longer have the App, enter the email of the Google or Apple account you connected below. We'll send a confirmation email to that address. Once you confirm through its link, we'll delete your account promptly and let you know by email.
3. What we delete
- Game progress on our server: coins, items you've bought, gems and items bought with gems, level, buddies, quests, attendance, game records, your nickname and your backup record
- Sign-in info: your Google email, name and profile photo URL, or your Apple user number and email
- Your Sign in with Apple connection and the token used to disconnect it
- Gem pack purchase records (order number, product, number of gems, and whether it was refunded)
- Your purchase verification record at RevenueCat
When you delete in the App, it also deletes the diaries and notebooks on that device, and the account's backup wherever that device can reach it (Google Drive, or iCloud on iPhone).
4. What remains
- Payment history: kept by Google Play and the App Store. After reinstalling, you can get Remove Ads back with Restore purchases. Gems and items bought with gems are deleted with your account and can't be restored.
- Backups: if you request deletion without the App, or your backup was made on another device, it sits in your own storage and we can't delete it. Delete Google Drive backups in Drive settings → Manage apps → Dot by Dot → Delete hidden app data, and iCloud backups in your iPhone's Settings → iCloud storage management.
- Usage statistics: only feature names and numbers remain, without your game account number, and they disappear after Google Analytics' retention period.